Riviera announced the best of the best among our R Marine dealers during the recent Sydney International Boat Show.
Announcing the R Marine Dealer of the Year awards, Riviera Chairman and owner Rodney Longhurst said the judges had a difficult task in selecting one Dealership.
“Every one of our R Marine Dealerships has performed magnificently over the past year, but in the end there has to be a winner,” he said, revealing that R Marine Sydney has won Riviera’s Dealership of the Year.
“The team at R Marine Sydney has demonstrated excellence in every aspect of their activities, from owner service to support and event management – all revolving around the owner experience,” said Mr Longhurst.
R Marine Sydney Dealer Principal Michael Joyce accepted the award on behalf of his team.
“We are proud to be a part of the incredible R Marine network and I am personally very proud of the team I lead,” said Mr Joyce. “We keep raising the bar in our commitment to our owners and this year opened a new service facility on Sydney Harbour. This will further enhance our support for all Riviera and Belize owners.”
R Marine Sydney also took out the award for Sales Excellence by a Dealership.
Accepting the award for Service Excellence by a Dealership, New Zealand’s R Marine Flagship Director Dean Horgan said: “This award reflects the hard work our large service team has put into expanding their technical knowledge over the past few years.
“We have a constant drive to teach and to learn and to improve the skills and dedication of our entire team.”
Mr Longhurst explained that the awards are judged over a wide range of criteria and span a full 12-month period.
“The Dealer of the Year award is judged according to the Dealership’s relationship with owners, how well they adhere to the Riviera, Belize and R Marine standards, how they conduct Experience and educational events for owners and overall sales performance.
“Relationship with owners is vital in our judging. The Dealerships and the individuals are judged according to the owner experience and feedback over an extended period
“Ensuring our Riviera and Belize owners have ‘the boating time of their lives’ is the reason we exist, so powerful, positive feedback is paramount to us.
“This applies whether we are judging overall excellence, service excellence or sales excellence.”
The R Marine network exclusively represents the Riviera and Belize brands throughout Australia and New Zealand and is the Asia Pacific’s most experienced luxury motor yacht dealer network.
2017 Riviera R Marine Dealer award winners
Dealership of the Year: R Marine Sydney
Service Excellence by a Dealership: R Marine Flagship
Sales Excellence by a Dealership: R Marine Sydney
Sales Excellence by an Individual: Pete Devery from R Marine Sydney
Sales Excellence by an Individual: Paul Harrop from R Marine SA
Service Excellence by an Individual: Brendan Lange from R Marine SA
Certificate of Recognition: R Marine Pittwater
