Riviera’s New Zealand representative R Marine Flagship has finished the year on a positive note after being name the Australasian Dealer of the Year for 2020.
With travel restrictions still in place, R Marine Flagship representatives were present via video link when the awards were announced at Riviera’s Gold Coast headquarters.
A tribute to the team
Commenting on R Marine Flagship’s award honours, Mr Horgan paid tribute to his entire team of more than 30 marine professionals.
“The Kiwi way is to adopt the owners and their families into the fold and make sure they are welcomed into the whole R Marine Flagship family to help them achieve their dreams of owning and truly enjoying their Riviera motor yacht,” he says.
Sales Excellence by an Individual winner Sam Fenwick, who started his career as a boatbuilder, firmly adheres to this principle.
“We build very close relationships with our owners and we follow through with all their service requirements. We are always here to help whenever it is needed,” he said.
“It’s humbling to receive an award like this as I wasn’t expecting it at all. I enjoy what I do, and I love being on the water in my own Riviera. Our entire team works hard to ensure we deliver the best experience possible, but we get a lot of pleasure from that as well.”
Individual service excellence
Travis Edney, the director of R Marine Crawley’s Service Centre based at Runaway Bay on the Gold Coast, is an experienced marine engineer and was equally grateful to have received the award for Service Excellence by an Individual.
R Marine Crawley has six full-time staff in its service team to meet the needs of its Riviera owners.
“These awards recognise the performance of our dealer representatives in enhancing the Riviera experience for our motor yacht owners, especially this year when they have all done so in the face of new challenges.
Sign up to our magazine