COOMERA, QUEENSLAND – Continually enhancing client experiences is a core Riviera principle. The company recently hosted R Marine service teams from across Australia and New Zealand at a three-day Service Centre Training Seminar.
CEO Wes Moxey said the intensive training seminars at the company’s Coomera facility in south-east Queensland were part of a continuing programme to ensure that the service teams have the very latest information about Riviera’s technology advances and systems.
New Zealand’s R Marine Flagship Service Manager Adam Hadfield said: “We spent the entire first day walking through the build process and reacquainting with or meeting the managers face-to-face.”
The second and third days were devoted to seminar sessions with many of Riviera’s business partners including Garmin, CZone, Webasto, Twin Disc, Onan, Volvo Penta and MAN.
“The presentations were very impressive,” said Adam Hadfield.
Riviera Aftermarket Manager Michael Swain offered a range of the latest techniques and materials available for repairing, refurbishing and servicing motor yachts.
“The seminars were exceptional,” said Adam. “It was also important for us to further develop our contacts with the Riviera team in Coomera.”
Josh Nash attended from R Marine Pittwater in Sydney.
“We were provided with important information about the very latest technologies being employed by Riviera,” he said. “I also gained some great insights into Volvo Penta’s impressive five-year warranty structure with Riviera.”
Travis Edney from R Marine Crawley on Queensland’s Gold Coast said he was already applying much of the information they had learned.
“As well as learning a great deal through the many presentations, we shared information between the service teams,” he said. “Much of what we learned is already being applied for the benefit of our owners.”
R Marine dealerships across Australia and New Zealand hold regular information and educational sessions for Riviera and Belize owners, assisting them to gain greater knowledge and confidence in their motor yachts and in themselves.
Wes Moxey said: “This three-day seminar was designed to help our R Marine teams continue to refine ways to provide the very best service and education for our owners, reflecting changing requirements and technologies.”